Yes. We offer complimentary standard shipping on all Australian orders over $450 AUD.

All Australian orders are shipped via Australia Post.

• Standard Shipping: $10 AUD, or complimentary on orders over $450 AUD
• Express Shipping: Optional at checkout for $15 AUD

Unless Express Post is selected and paid for at checkout, all qualifying free-shipping orders will be sent via standard delivery.

• Orders placed before 12pm (AEST) are dispatched same business day
• Orders placed after 12pm are dispatched the next business day
• Dispatch excludes weekends and public holidays

For Western Australia and non-metropolitan locations, please allow an additional 1–3 business days for delivery. Delivery times are estimates only.

Yes. We offer complimentary DHL Express shipping on all international orders over $850 AUD.

All international orders are shipped via DHL Express.

• New Zealand | $45 AUD
• USA, Canada, UK, Europe, UAE, & Asia | $80 AUD

International orders are sent via DHL Express with an estimated delivery time of 3–5 business days. Delivery times are estimates and may vary.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

• Australian orders can be tracked via Australia Post
• International orders can be tracked via DHL

If you have not received a shipping confirmation email within 3 business days, please contact

customersupport@christienicolaides.com

No. All duties, VAT and taxes are the responsibility of the customer and are determined by the destination country’s import regulations. Christie Nicolaides does not collect or control these charges.

If an international parcel is refused and returned to Christie Nicolaides, a $100 AUD restocking fee will be charged to cover return freight and handling costs.

Customs clearance and release times are at the discretion of local authorities, and delays may occur. Christie Nicolaides is not responsible for customs-related delays.

• For Australian orders, please follow up directly with Australia Post using your tracking number.
• For international orders, please follow up with DHL using your tracking number.

We will contact you to organise re-delivery. 

If re-delivery is not organised within 6 months, it will be returned to inventory with no compensation.

Yes. Click & Collect is available exclusively from our Brisbane City boutique.

Please allow 1–2 business days for in store collections to be processed. You will be notified by email when your order is ready for collection.

Once notified, please collect your order from our Brisbane Boutique at:

Shop 1, 41 Edward Street, Brisbane City, QLD 4000, Australia

Orders must be collected during trading hours. View our Brisbane Store trading hours here.

Yes. Email customersupport@christienicolaides.com for amendments or to arrange postage instead. Please see our shipping page for details on postage.

Orders not collected within 6 months will be returned to inventory with no compensation.

No. In-store collection is unavailable during Sale periods.