FREQUENTLY ASKED QUESTIONS
DISCOUNT CODES & GIFT CARDS
- Multiple gift cards can be used per transaction.
- Only one discount code can be applied per transaction, alongside gift cards.
- Discount codes cannot be combined with other discount codes and are not redeemable for cash or credit notes.
The $30 discount applies to full-price items over $300 AUD. Amounts will adjust to the currency you are shopping in if outside Australia.
INTERNATIONAL CURRENCY
USA & Canada: Prices display and charge in USD.
All other international countries: Prices display in local currency, but convert to AUD in the shopping cart.
PAYMENT OPTIONS
Australia: Afterpay, Zippay, Google Pay, Apple Pay, Visa, Visa Debit, Mastercard, Shop Pay, Union Pay
Gift vouchers are available for purchase via our online store.
SALE, OUTLET, & IMPERFECT
No. All items in these categories are final sale. Refunds, exchanges, or credit notes are not available.
No. Sale items are online only.
Yes. Prices may be further reduced during the sale. Refunds for prior purchases are not issued if prices drop.
CLICK & COLLECT
Yes. Read more on our Shipping & Delivery page.
FASTENINGS & PRODUCT DETAILS
Yes. Occasionally, the pendant at the top of clip-on earrings differs from pierced styles. Please review product images carefully.
All weights and dimensions are listed in the product description. Weight provided is per earring.
PEARLS & STONES
No. Each piece features natural variations in colour, shape, and pattern. This makes every item unique.
See our Style Variations page for more information.
PRODUCT CARE
- Store in provided box to avoid tarnishing
- Avoid exposure to chlorine, nail polish remover, lotions, soaps, perfume, and hairspray
- Clean with a suede cloth only. Avoid water or abrasive cleaning agents.
RETURNS & EXCHANGES
Please visit our Returns & Exchanges page for full details.
DELIVERY & LOST ITEMS
Visit our Shipping & Delivery Information page for full details.
ADDITIONAL QUESTIONS?
Please contact us at customersupport@christienicolaides.com





