Skip to content

Cart

Your cart is empty

FAQ

DISCOUNT CODES & GIFT CARDS AT CHECKOUT

Multiple gift cards can be used per transaction at checkout

One discount code can be used in conjunction with one or multiple gift cards at checkout per transaction

Only one discount code can be used per transaction at checkout. This cannot be amended as our online store cannot process multiple discount codes at checkout

Discount and promotional codes are not redeemable for cash/ credit notes

Please note that the currency value of our 'Welcome Code' is $25 AUD, this amount will adjust to the currency value that you are shopping and is only valid on purchases over the value of $300 AUD

 

INTERNATIONAL CURRENCY CONVERSION

Should you be viewing our online store in a location outside of Australia, prices will be displayed in your local currency.

USA & Canadian shoppers will view prices in USD and be charged in USD. 

For all other International countries, upon reaching the shopping cart, the currency will convert back to AUD (Australian Dollars)

 

PAYMENT OPTIONS

We offer Afterpay & Zippay as a payment option for customers based in Australia. Other payment options include Google Pay, Apple Pay, Visa & Visa debit, Mastercard, Shop Pay & Union Pay. Gift Vouchers are available for purchase via our online store here

 

SALE / OUTLET / IMPERFECT SALE

Please note that all purchases made on Sale, Outlet or Imperfect Sale items are final. There is strictly no returns or exchanges on any Sale, Outlet or Imperfect Sale items.

 

IN STORE COLLECTION

Please allow 2 days for In Store Pick Up orders to be processed. You will receive an email once your order is ready for collection

If you wish to amend your order in any way, please email customersupport@christienicolaides.com

If you have selected in store collection by mistake, however require your order to be sent via post, you can pay for postage here.

In store collection is not available during sale periods.

In store collection is only available from our Brisbane location.

If you do not pick up your Click and Collect order after 6 months, it will be returned to inventory with no compensation. 

 


FASTENINGS

Please note that occasionally the pendant at the top of the earrings is different for the clip-on style. Please look closely at the images provided


PRODUCT CARE

To avoid tarnishing and prolong the life of your jewels we recommend keeping them in the box provided. Additionally, to maintain their shine and condition it is recommended that they do not be exposed to chlorine, nail polish removers, body lotions, soaps, perfume, and hairspray

To clean your jewellery, we recommend using a suede cloth. Please do not use water or any other cleaning agents as they can be abrasive and can remove the plating from the jewellery

 

PEARLS & STONES

Please visit this our Style Variations page 


DIMENSIONS & WEIGHT

The weights & dimensions are listed in the product description. The weight provided is per earring.

 

RETURNS & EXCHANGES

Please visit the information page here

 


ITEMS LOST IN TRANSIT

For Australian Orders, please follow up with the tracking provided via the Australia Post website

For all international orders (outside of Australia) please follow up with the tracking provided via the DHL website

 

DELIVERY  

Visit this page for all information on delivery times and fees.

 

CONTACT US

Contact our studio customersupport@christienicolaides.com