Delivery

 

WE OFFER FREE SHIPPING!  

AUSTRALIA & NEW ZEALAND for all orders over $375 (aud) 

WORLDWIDE for on all orders over $550 (aud)

 

ALL INTERNATIONAL ORDERS ARE SENT VIA DHL EXPRESS*
ALL AUSTRALIAN ORDERS ARE SENT VIA AUSTRALIA POST EXPRESS* 
*please always allow up to 2 business days for handling before shipping commences

 

OTHER SHIPPING RATES

Flat rates for orders that don't qualify for free shipping below

$15 AUSTRALIA & NEW ZEALAND

$25 USA, CANADA, UK, EUROPE & ASIA

$55 UAE  

 

ORDERING INFORMATION

After placing your order you will receive a confirmation email, if one does not come through please check your junk mail or email us at enquiries@christienicolaides.com 

A separate shipping email will be sent with a tracking number once your order is shipped.

DELIVERY

All Australian orders are sent Express via Australia Post and all International orders are sent Express via DHL. We kindly ask that you allow up to 2 days for handling before dispatch.

Use the tracking number provided in the shipping email to track your parcel. Your parcel can be tracked on either the Australia Post website (Australian orders) or the DHL website (orders outside of Australia)

If you have not received a shipping confirmation email within 3 business days of placing your order, please email enquiries@christienicolaides.com 

It is your responsibility to arrange for re-delivery or pick up from your post office (or similar) if the parcel cannot be left at the address provided. 

 

POSTAGE & HANDLING

Please see free shipping and flat rates above

* Please note that due to Covid-19, the below shipping timeline guides may be impacted and shipping may be delayed.

Your order will be shipped within 2 business days of receipt.

All orders are sent Express. Once your order has been dispatched, please allow 2-3 days delivery time.

Your item/s will be carefully packaged to ensure that they arrive in pristine condition. If your jewellery arrives damaged, please notify our team within 48 hours via enquiries@christienicolaides.com

If you purchased Christie Nicolaides item/s from a stockist or other retailer, you will need to seek an exchange or refund from that stockist directly.

 

AUSTRALIAN ORDERS

Any orders for Western Australia or locations outside of Australian metropolitan areas, please allow an additional 1-3 days post time. Delivery times are an estimate only and Christie Nicolaides will not be held liable for any reasonable or unavoidable delays in delivery (inclusive of Covid-19 delays). 

 

CLICK & COLLECT

A Click & Collect option is available at checkout. Orders can only be collected from our Brisbane City Store.

Click & Collect Address

Christie Nicolaides 

Shop 1, 41 Edward Street 

Brisbane City, Queensland 4000

Australia 

You will be notified when your order is ready to collect - please allow 1-2 days To enquire if same day pick-up is available, please make your request in the notes section of your order at checkout or by calling the store on 07 32219263. 

Orders can only be collected within our trading hours. 

Brisbane Store Trading Hours

10am-5:00pm: Monday-Thursday 

10am - 6pm: Friday 

10am - 4pm: Saturday 

Closed: Sundays & Public Holidays 

  

INTERNATIONAL SHIPPING

All prices listed on our site are charged in Australian dollars (AUD)

All International orders are sent via DHL Express

International orders over $550 AUD will be sent free of charge

Flat rates for orders under $550 (AUD)

$15 AUSTRALIA & NEW ZEALAND

$25 USA, CANADA, UK, EUROPE & ASIA

$55 UAE  

All international orders are sent via DHL Express and normal expected delivery times (outside of Covid-19) are 2-3 days. Upon dispatch a tracking number will be emailed to you. The parcels can be tracked through the DHL website here

Delivery times are an estimate only and Christie Nicolaides will not be liable for any reasonable or unavoidable delay in delivery.

TAXES & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. Christie Nicolaides is not responsible for any delays. ‘

 

For all Terms & Conditions please see here