Terms & Conditions

SHIPPING

ALL INTERNATIONAL ORDERS ARE SENT VIA DHL EXPRESS*

ALL AUSTRALIAN ORDERS ARE SENT VIA AUSTRALIA POST EXPRESS* 

*please always allow up to 2 days for handling before shipping commences

OTHER SHIPPING RATES

Flat rates for orders that don't qualify for free shipping below

$15 AUSTRALIA & NEW ZEALAND

$25 USA, CANADA, UK, EUROPE & ASIA

$55 UAE  

 

ORDERING INFORMATION

You will receive a confirmation email after you place your order.  If you do not receive a confirmation email, check your junk mail or email us at enquiries@christienicolaides.com 

DELIVERY

All parcels are sent via Express. We kindly ask that you allow up to 2 days for handling before dispatch.

All Australian orders are sent Express via Australia Post and all International orders are sent Express via DHL.

Your parcel can be tracked on either the Australia Post website (Australian orders) or the DHL website (orders outside of Australia) with the tracking number provided in your shipping confirmation email.

If you have not received a shipping confirmation email within 3 business days of placing your order, please email enquiries@christienicolaides.com 

It is your responsibility to arrange for re-delivery or pick up from your post office (or similar) if the parcel cannot be left at the address provided. 

POSTAGE & HANDLING

Please see free shipping and flat rates above

* Please note that due to Covid-19, the below shipping timeline guides may be impacted and shipping may be delayed.

Your order will be shipped within 2 business days of receipt.

Once packed, all orders are sent via Express. Once your has been dispatched (not the time of order), please allow 2-3 days delivery time.

Your item/s will be carefully packaged to ensure that it/ they arrive in pristine condition. If your jewellery arrives damaged, please notify our team within 48 hours. Our Studio can be reached via enquiries@christienicolaides.com

If you purchased Christie Nicolaides item/s from a stockist or other retailer, you will need to seek an exchange of refund from that stockist directly.

AUSTRALIAN ORDERS

Any orders for Western Australia or locations outside of Australian metropolitan areas, please allow an additional 1-3 days post time. Delivery times are an estimate only and Christie Nicolaides will not be held liable for any reasonable or unavoidable delays in delivery (inclusive of Covid-19 delays).

CLICK & COLLECT

You may choose the free Click & Collect option at checkout collect. This service is currently only available for our Brisbane City store.

Click & Collect Address
Christie Nicolaides 
Shop 1, 41 Edward Street 
Brisbane City, Queensland 4000
Australia 

You will be notified when you're order is ready to collect. Please allow 1-2 days for your order to be ready for collection. To enquire if same day pick-up is available, please make your request in the notes section of your order at check out or by calling the store on 07 32219263.

Orders can only be collected within our trading hours. 

Brisbane Store Trading Hours

10am-5:00pm: Monday-Thursday 

10am - 6pm: Friday 

10am - 4pm: Saturday 

Closed: Sundays & Public Holidays 

 

INTERNATIONAL SHIPPING

All prices listed on our site are charged in Australian dollars (AUD)

All International orders are sent via DHL Express

International orders over $550 AUD will be sent free of charge

Flat rates for orders under $550 (AUD)

$15 AUSTRALIA & NEW ZEALAND

$25 USA, CANADA, UK, EUROPE & ASIA

$55 UAE  

All international orders are sent via DHL Express and normal expected delivery times (outside of Covid-19) are 2-3 days. Please note, international parcels could take up to 5 business days to arrive once they have been dispatched. Upon dispatch a tracking number will be emailed to you. The parcels can be tracked through the DHL website here

Delivery times are an estimate only and Christie Nicolaides will not be liable for any reasonable or unavoidable delay in delivery.

TAXES & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. Christie Nicolaides is not responsible for any delays. 

THE FINE PRINT

CURRENCY CONVERSION

All prices listed on our site are charged to your credit card in Australian dollars (AUD) . The bank that has issued your credit card determines the exchange rate that you will be charged, but  it should match closely with the current rate.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

STOCK

In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment.  We will then inform you when the product will be available.  For any enquires regarding this please email enquiries@christienicolaides.com  

PRODUCT REQUESTS

When purchasing earrings please make sure to select post fastening or clip-on fastenings.    

RETURNS AND EXCHANGE POLICY

Unfortunately we are unable to issue refunds unless there is manufacturing fault present at the time of receipt.

Please choose carefully as we do not offer an exchange or refund on pierced earrings for hygiene reasons or for any items where you have changed your mind, decided you did not like the purchase or had no use for it. 

For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders. Customers will be responsible for all shipping & re-shipping charges for exchanges. Items not received within this time frame will not be accepted for exchange. Christie Nicolaides must receive the product in the original packaging with the tags attached and in the exact condition it was sent in. Items must not have been worn or the exchange will be declined.

Items can be returned to the following address

Christie Nicolaides  

SHOP 1, 41 Edward St (crn of Margaret St) 

Brisbane QLD 4000

Australia

PH 07 32219263

REFUNDS

All faulty items will be fully inspected before a refund can be issued. The product must be sent within 3 business days of making a claim for faulty goods. 

If you are issued a refund it we will credited back onto credit the card that you placed the order with via Secure Pay. Once the refund has been issued it can take 3-7 business days to clear in your account. 

GIFT CARDS PURCHASED ONLINE

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Our Gift Cards are valid for 12 months from the date or receipt. 

We do not refund Gift Cards. Gift cards can not be redeemed for cash. 

If you have any questions regarding our Gift Cards please email us at enquiries@christienicolaides.com 

GIFT CARDS PURCHASED IN STORE 

Gift Certificates may be redeemed in Christie Nicolaides stores and the Christie Nicolaides online store only.

Gift certificates used in the Online Store must be used in full. 

We do not refund Gift Cards. Gift cards can not be redeemed with cash. 

If the gift certificate is not redeemed in full in store, the balance of the gift certificate will be issued in the form of a credit note.

This credit note will be given to the customer in store and can be used in Christie Nicolaides store, including online, and is valid for 3 years from the date of purchase of the original gift certificate.

CONTACT

Email: enquiries@christienicolaides.com

Free Postage Promotions

Please note that any order that is purchased as part of a free delivery promotion (outside of our normal free shipping terms) will be sent via Australia Post's registered mail service within 3 business days. Standard registered post can take between 3-5 business days. 

Delivery times are an estimate only and Christie Nicolaides will not be liable for any reasonable or unavoidable delay in delivery.

The promotion is valid for orders delivered within Australia only.