Terms & Conditions

 

Please note our terms, conditions & care instructions below

SALE / OUTLET

Please note that all SALE and OULTET items are final. There is strictly no returns or exchanges on any SALE OR OUTLET item.

In Store Pick Up

Please allow 2 days for In Store Pick Up orders to be processed. You will receive an email once your order is ready for collection.

If you wish to amend your order in any way, please email enquries@christienicolaides.com.au

If you have selected In Store Pick Up by mistake, but require your order to be sent via post, you can pay for postage here

Composition

Our jewellery is made of polished gold-plated brass inlaid with semi-precious and acrylic stones/ beads and freshwater pearls. Our jewellery is handmade and each and every piece is unique. 
 

Natural Stones & Pearls

Please note each and every piece of jewellery is hand-made and due to the use of freshwater pearls and natural stones your jewellery will vary slightly from the image provided online.

As there are variations in the natural stones some may appear darker or lighter in colour. If you have a preference, please indicate this in the comments section or contact our team directly and we will endeavour to meet these requests.

The small variances and veins throughout the stones are characteristics of natural stones and pearls and are not grounds for an exchange or refund.


Fastenings

Please note that occasionally the pendant at the top of the earrings is different for the clip-on style. Please look closely at the images provided.

Product Care

To avoid tarnishing and prolong the life of your jewels we recommend keeping them in the box provided. Additionally, to maintain their shine and condition it is recommended that they do not come into contact with chlorine, nail polish removers, body lotions, soaps, perfume and hairspray.

To clean your jewellery, we recommend using a suede cloth. Please do not use water or any other cleaning agents as they can be abrasive and can remove the plating from the jewellery.

Dimensions & Weight

The weighs & dimensions are listed in the product description. The weight provided is per earring.

Returns


If goods are lost or damaged in transit, please contact us within 7 days of receiving your parcel so we can assist. 
 
For all information on delivery times and guidelines please click here.

For any further queries - contact us enquiries@christienicolaides.com