For any queries relating to our online SALES please see below
Please note that queries relating to sale should be sent to: email@example.com
Sale queries cannot be answered via instagram or facebook
Please note that there is a high volume of enquiries during Sale period and we will respond as quickly as we can during studio open hours only
SALE SHIPPING RATES /
Australian orders are sent via express at a rate of $10
For international rates, please refer to our Delivery Page here
SALE SHIPPING INFORMATION /
Please note that due to the high volume of orders received during this time, we cannot combine shipping costs or items for orders placed separately
1. Shipping will be charged and packed per order placed
2. Shipping will not be combined for multiple orders placed separately
Please note that our studio is extremely busy during the Sale period and we cannot answer emails that request this.
Please note that we are unable to bundle orders placed separately.
STRICTLY NO EXCEPTIONS
DESPATCH INFORMATION /
Please note our studio will be processing all orders as quickly as possible during the sale period. During Sale period all orders will be processed within 5 business days.
All Australian orders will be sent via Express Australia Post.
All international orders will be sent via DHL.
Please refer to either the Australia Post or DHL website for information that may relate to covid-19 delivery delays for your region.
CLICK & COLLECT /
Click & Collect is NOT available during the sale period.
SALE PRICES /
All Sale prices are final at the time that you place your order. Should an item that you have purchased become further reduced during the Sale, we will not provide a refund or credit note for the difference in amounts. Further reductions on items MAY occur based on the availability, quantity and performance of each design during the period of our Sale.
We reserve the rights to adjust prices as required.
SALE IS ONLINE ONLY /
Our sale is not available in-store, it is online only
RETURNS & EXCHANGES /
Please note that all SALE and OUTLET item purchases are final. There is strictly no returns, exchanges or refunds on any SALE OR OUTLET items.
Credit notes will not be provided for change or mind or any other reason.
Items must be paid for in one transaction.
Please note each and every piece of jewellery is hand-made and due to the use of freshwater pearls and natural stones your jewellery will vary slightly from the image provided online.
There are variations in the natural stones and pearls some may appear darker or lighter in colour. Due to the natural occurring baroque shape and colouring of the pearls, they will not be uniform and may feature slight marks and discolouration. However every pearl and stone is unique and beautiful and these naturally occurring variances are not considered faults.